Terms & Conditions

1. Agreement

 

These Terms and Conditions (“Agreement”) govern the use of services provided by LCO Services Inc. (“LCO Services,” “Company,” “we,” “our,” or “us”). By accessing our website, requesting services, or engaging with caregiver referral services, you agree to be bound by these Terms and Conditions.

 

If you do not agree to these Terms, you should not use our services.

 

2. Nature of Services

 

LCO Services Inc. provides private caregiving coordination and professional caregiver referral services.

 

The Company may:

 

• Refer independent caregivers to clients.

• Assist with caregiver matching.

• Facilitate introductions between clients and caregivers.

• Provide administrative support related to referrals.

• Offer care coordination services as agreed upon.

 

Unless otherwise specified in writing, caregivers referred through the Company are independent professionals and are not employees, agents, or representatives of LCO Services Inc.

 

3. Client Responsibilities

 

Clients agree to:

 

• Provide accurate information regarding care needs.

• Maintain a safe environment for caregivers.

• Notify the Company of any changes in care requirements.

• Treat caregivers respectfully and professionally.

• Pay agreed-upon fees according to service agreements.

 

Clients are responsible for making independent decisions regarding caregiver selection.

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4. Caregiver Responsibilities

 

Caregivers participating in referral services agree to:

 

• Provide truthful and accurate credentials.

• Maintain all required licenses, certifications, and qualifications.

• Conduct themselves professionally and ethically.

• Follow applicable laws and regulations.

• Maintain confidentiality regarding client information.

• Report any incidents affecting client safety.

 

Caregivers are responsible for their own taxes, insurance, licenses, and business obligations unless otherwise stated in a separate written agreement.

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5. Background Checks and Verification

 

The Company may conduct or obtain background checks, credential reviews, and reference verifications when permitted by law.

 

While reasonable efforts are made to verify information, LCO Services Inc. does not guarantee the accuracy, completeness, or future conduct of any caregiver.

 

Clients are encouraged to perform their own evaluation before engaging a caregiver.

 

6. No Medical Services

 

LCO Services Inc. does not provide medical advice, nursing services, diagnosis, treatment, or healthcare services unless specifically licensed and authorized to do so.

 

Clients should seek qualified healthcare professionals for medical concerns.

 

In case of emergency, call 911 or appropriate emergency services immediately.

 

7. Fees and Payments

 

Clients agree to pay all fees associated with services provided.

 

Payment terms may include:

 

• Hourly service rates

• Referral fees

• Administrative fees

• Late payment charges

• Returned payment fees

 

Invoices are due according to the payment schedule established in the applicable service agreement.

 

Failure to make timely payments may result in suspension or termination of services.

 

8. Cancellation Policy

 

Clients should provide at least [24/48] hours’ notice for cancellations whenever possible.

 

The Company reserves the right to charge cancellation fees for late cancellations or missed appointments.

 

Caregivers may also be subject to cancellation policies outlined in separate agreements.

 

9. Confidentiality

 

Both clients and caregivers agree to maintain confidentiality regarding:

 

• Personal information

• Health-related information

• Financial information

• Family matters

• Business records

 

Confidential information may only be disclosed when authorized by law or by the affected individual.

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10. Limitation of Liability

 

To the fullest extent permitted by law, LCO Services Inc., its officers, directors, employees, contractors, and affiliates shall not be liable for:

 

• Injuries or damages caused by independent caregivers

• Acts or omissions of referred caregivers

• Loss of income

• Property damage

• Emotional distress

• Indirect, incidental, special, or consequential damages

 

The Company’s total liability shall not exceed the amount paid by the client for services during the six (6) months preceding the event giving rise to the claim.

 

11. Indemnification

 

Clients and caregivers agree to indemnify and hold harmless LCO Services Inc. from claims, losses, damages, liabilities, costs, and expenses arising from:

 

• Breach of these Terms

• Violation of applicable laws

• Negligent or wrongful conduct

• Misrepresentation of information

 

12. Non-Discrimination

 

LCO Services Inc. is committed to equal treatment and non-discrimination.

 

Services shall not be denied based on:

 

• Race

• Color

• National origin

• Religion

• Sex

• Age

• Disability

• Veteran status

• Any protected classification under applicable law

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13. Website Use

 

Users of the Company’s website agree not to:

 

• Violate any laws

• Upload harmful software

• Attempt unauthorized access

• Interfere with website operations

• Misrepresent their identity

 

The Company reserves the right to restrict access for violations of these Terms.

 

14. Intellectual Property

 

All website content, logos, trademarks, service marks, text, graphics, and materials are the property of LCO Services Inc. unless otherwise noted.

 

No content may be copied, reproduced, distributed, or used without prior written consent.

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15. Termination of Services

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The Company may suspend or terminate services for:

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• Nonpayment

• Safety concerns

• Fraudulent activity

• Violation of these Terms

• Illegal conduct

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Clients may terminate services according to applicable service agreements.

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16. Force Majeure

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LCO Services Inc. shall not be liable for delays or failure to perform resulting from events beyond its reasonable control, including:

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• Natural disasters

• Severe weather

• Epidemics or pandemics

• Government actions

• Labor disputes

• Utility failures

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17. Dispute Resolution

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Any dispute arising from these Terms shall first be addressed through good-faith negotiation.

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If a dispute cannot be resolved informally, the parties agree to attempt mediation before pursuing litigation.

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Any legal action shall be brought in the courts located within the State of South Carolina unless otherwise required by law.

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18. Governing Law

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These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles.

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19. Severability

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If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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20. Entire Agreement

 

These Terms and Conditions, together with any service agreements, privacy policies, and related documents, constitute the entire agreement between the parties regarding the services provided.

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21. Contact Information

 

LCO Services Inc.

1240 Winnowing Way Suite 100

Mt Pleasant, SC 29466

Phone: 843-242-0003

Email: info@lcoservicesinc.com

 

By using the services of LCO Services Inc., you acknowledge that you have read, understood, and agree to these Terms and Conditions.