Refund Policy
LCO Services Inc.
Private Caregiving & Professional Caregiver Referral Services
Effective Date: June 5, 2026
Refund Policy Overview
At LCO Services Inc., we are committed to providing high-quality caregiving services and professional caregiver referrals. We value transparency and strive to ensure client satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted.
Referral Fees
Referral fees paid for caregiver matching and placement services are generally non-refundable once a caregiver referral has been provided. The referral process involves administrative work, screening, and matching services that are completed upon referral.
However, if no caregiver referral is provided within the agreed-upon timeframe, clients may request a full refund of any referral fees paid.
Caregiving Services
Cancellation Before Services Begin
Clients who cancel scheduled caregiving services before services begin may be eligible for a refund according to the following schedule:
-
More than 48 hours before the scheduled start date: 100% refund.
-
24–48 hours before the scheduled start date: 50% refund.
-
Less than 24 hours before the scheduled start date: No refund.
Cancellation After Services Begin
Once caregiving services have commenced, refunds are generally not available for services already rendered. Any prepaid services not yet provided may be eligible for a prorated refund, subject to review.
Dissatisfaction with Services
If a client is dissatisfied with a referred caregiver or caregiving services, they should notify LCO Services Inc. within 48 hours of the issue arising. We will make reasonable efforts to:
-
Address concerns promptly;
-
Provide a replacement caregiver, when available;
-
Offer service credits at our discretion.
Refunds for dissatisfaction are evaluated on a case-by-case basis and are not guaranteed.
Emergency Service Interruptions
If services are interrupted due to circumstances beyond our control, including severe weather, natural disasters, government actions, or other force majeure events, refunds may not be available. We will work with clients to reschedule services whenever possible.
Billing Errors
If you believe you have been charged incorrectly, please contact us within 30 days of the transaction. Verified billing errors will be corrected promptly, and any overpayments will be refunded.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Please allow:
-
5–10 business days for credit/debit card refunds;
-
Up to 15 business days for other payment methods.
Processing times may vary depending on your financial institution.
Non-Refundable Charges
The following fees are non-refundable unless required by law:
-
Administrative fees;
-
Background check fees;
-
Screening fees;
-
Referral fees after a caregiver referral has been provided;
-
Services already rendered.
Contact Information
For refund requests or questions regarding this Refund Policy, please contact:
LCO Services Inc.
Email: info@lcoservicesinc.com
Phone: 843-242-0003
Mailing Address: 1240 Winnowing Way Suite 100
Mt Pleasant, SC 29466
Policy Changes
LCO Services Inc. reserves the right to modify this Refund Policy at any time. Updated versions will be posted on our website and become effective immediately upon posting.
By purchasing caregiving services or caregiver referral services from LCO Services Inc., you acknowledge that you have read, understood, and agree to this Refund Policy.