Privacy Policy

1. Introduction

 

LCO Services Inc. (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients, caregivers, referral partners, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information.

 

By using our services, website, or communicating with us, you agree to the practices described in this Privacy Policy.

 

2. Information We Collect

 

Personal Information

 

We may collect:

 

• Full name

• Address

• Telephone number

• Email address

• Date of birth

• Emergency contact information

• Payment information

• Employment history

• Professional licenses and certifications

• Background check information (for caregivers)

 

Client Care Information

 

To provide caregiver referrals and care coordination, we may collect:

 

• Care needs and preferences

• Mobility and assistance requirements

• Medical conditions voluntarily disclosed

• Physician or healthcare provider contact information

• Family contact information

 

Website Information

 

When visiting our website, we may automatically collect:

 

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

 

3. How We Use Information

 

We use collected information to:

 

• Match clients with qualified caregivers

• Coordinate caregiving services

• Verify caregiver qualifications

• Process payments and invoices

• Respond to inquiries

• Improve our services

• Maintain records

• Comply with legal obligations

• Protect against fraud and unauthorized activity

 

4. Information Sharing

 

We do not sell personal information.

 

We may share information with:

 

• Referred caregivers

• Family members authorized by the client

• Service providers assisting our operations

• Insurance providers when necessary

• Government agencies when required by law

• Legal authorities in response to valid legal requests

 

Information is shared only as necessary to provide services or comply with legal obligations.

 

5. Confidentiality of Care Information

 

We recognize the sensitive nature of caregiving information and take reasonable measures to protect client confidentiality.

 

Employees, contractors, and referral caregivers are expected to maintain confidentiality regarding client information obtained through our services.

 

6. Data Security

 

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from:

 

• Unauthorized access

• Disclosure

• Alteration

• Loss or misuse

 

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

 

7. Caregiver Applicant Information

 

Caregiver applicants may be required to provide:

 

• Employment history

• References

• Certifications

• Driver’s license information

• Background screening information

 

This information is used solely for evaluating qualifications and referral eligibility.

 

8. Retention of Information

 

We retain information for as long as necessary to:

 

• Provide services

• Maintain business records

• Meet legal and regulatory requirements

• Resolve disputes

 

Information may be securely deleted when no longer required.

 

9. Cookies and Website Tracking

 

Our website may use cookies and analytics tools to:

 

• Improve website performance

• Understand visitor behavior

• Enhance user experience

 

Users may adjust browser settings to refuse cookies, though some website features may not function properly.

 

10. Your Privacy Rights

 

Subject to applicable laws, you may request to:

 

• Access your personal information

• Correct inaccurate information

• Request deletion of information

• Limit certain uses of information

• Withdraw consent where applicable

 

Requests may be submitted using the contact information below.

 

11. Children’s Privacy

 

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate authorization.

 

12. Third-Party Websites

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

13. Changes to This Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a revised effective date.

 

14. Contact Information

 

LCO Services Inc.

1240 Winnowing Way Suite 100

Mt Pleasant, SC 29466

Phone: 843-242-0003

Email: info@lcoservicesinc.com

 

Questions regarding this Privacy Policy may be directed to the contact information above.